The metric net promoter score was developed by _____
a. Edwards Deming
b. Frederick Taylor
c. Joseph Juran
d. Fred Reichheld
d
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Case 1-1Darlene is studying Aristotle's rhetorical triangle in her communication class. Please answer the questions below. Aristotle taught that your speaking ability depends on how well you make three types of appeal to your audience. The ____ appeal was NOT one of the three types.
A. confident B. logical C. ethical D. emotional
Many municipalities systematically gather input from the public about projects such as parks, freeways, or other developments. Which stage of the planned change process best describes this example?
a. recognize the need for change b. development of change ideas c. implementation d. allocation of resources
Incompleteness
What will be an ideal response?
Kellner Motor Co's stock has a required rate of return of 11.50%, and it sells for $25.00 per share. Kellner's dividend is expected to grow at a constant rate of 7.00%. What was the last dividend, D0?
a. $0.95 b. $1.05 c. $1.16 d. $1.27 e. $1.40