Managers are more likely to think of emotions as ______.
a. leadership traits
b. a nuisance
c. something to be embraced and harnessed
d. the key to inefficiency
b. a nuisance
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Costs and assessments that should NOT be charged to the land account include
a. streets. b. parks. c. installing fences. d. flood prevention.
Which of the following is an example of a barrier in cross-cultural communication?
A. You are trying to get through to a colleague on the telephone, but you keep getting a buy signal. B. Men are less likely than women to indicate that they are unsure about an issue. C. The "OK" hand symbol means "all right" or fine in the United States, but is considered an insult in parts of Europe. D. Those over the age of 70 are significantly less likely to use any form of social media. E. Due to a hurricane affecting the East Coast, all Internet connections are down for thousands of miles.
James was disciplined for missing three deadlines in a row. His manager said that this was an unacceptable number of deadlines to miss. However, James knows that another employee has missed many more deadlines and not faced any disciplinary action. This case appears to violate one of the rules of ______ in discipline.
A. coaching B. Just Cause C. counseling D. misconduct
A salesperson for Procter & Gamble calls on key wholesalers to explain why they should stock and sell a new type of Procter & Gamble shampoo to retailers. This is an example of
A. decoding. B. encoding. C. pushing. D. pulling. E. AIDA.