The nurse and physician are discussing follow-up care in the home with a client and family. The client and family cross their arms and state in an angry fashion that the team's suggestions are not acceptable
The best response by the nurse is: 1. "Maybe we should leave so you can talk more.".
2. "Perhaps you did not understand the recommendations.".
3. "Let's talk about other options that might work as well for you.".
4. "You should realize the doctor wants what's best for you.".
3. "Let's talk about other options that might work as well for you.".
Rationale:
The client is the center of the team, and the goal is to facilitate healing. There are always other options to consider to reach that goal. The nurse would discuss other options with the client, which will most likely increase cooperation by the client, who will feel in control as the decision is made. By leaving the room, the nurse and doctor have turned their backs on the client. The client may not understand the recommendations, but pointing that out can be seen as demeaning. Telling the client that the doctor only wants what is best sends the message that the client does not know what is best, when, in fact, a well-informed client does and should be able to make the correct choice.
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