You have gotten quite a few complaints recently from unhappy clients, among them the following: One customer feels that the salesperson was not transparent about contractual issues; another client feels like he was taken advantage of because English is his second language; and a third client feels like he was pressured into a purchase without having sufficient time to try out the product. You want to emphasize to your sales team the importance of upholding the ethical business practices that are characteristic of your company. What can you do to encourage honesty and ethical behavior?
a. ?encourage salespeople to report ethics violations to you
b. ?screen new applicants for the way in which they deal with ethical issues
c. ?set the proper example of ethical business practices
d. ?establish reasonable customer expectations
e. ?arrange for an ethics and diversity training workshop
Answer: e. ?arrange for an ethics and diversity training workshop
You might also like to view...
_______________, moving a shipment through another country, can be used as a way to avoid quotas.
Fill in the blank(s) with the appropriate word(s).
Organizational conflict is primarily caused by ______.
A. mutually exclusive goals B. personality differences C. the global culture D. competition in the industry
Which of the following statements about flexible budgeting is true?
a. A flexible budget deals with both fixed and variable overhead. b. If all the activity levels are within the relevant range, costs at each successive level should equal the previous level plus a uniform monetary increment for each variable cost factor. c. the activity levels shown on flexible budgets cover the contemplated range of activities for the upcoming period. d. All of the above statements are true.
What do you consider to be the worst mistake a speaker could make in the use of visuals? Explain