A staff nurse is overheard saying that implementing the new software for the documentation system has been "painful." In which order should the manager review the change process with this nurse?
1. Develop a plan for change
2. Select and analyze the data
3. Prepare to handle resistance
4. Build a coalition of supporters
5. Provide a feedback mechanism
6. Help people prepare for change
7. Identify supporters and opposers
8. Identify the problem or opportunity
9. Evaluate effectiveness of the change
10. Collect necessary data and information
Correct Answer: 8, 10, 2, 1, 7, 4, 6, 3, 5, 9
Sullivan describes the 10 steps in the change process: identify the problem or opportunity; collect necessary data and information; select and analyze the data; develop a plan for change; identify supporters and opposers; build a coalition of supporters; help people prepare for change; prepare to handle resistance; provide a feedback mechanism; and evaluate effectiveness of the change.
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