The four main elements in the customer relationship process used by salespeople to build long-term relationships are excellent service, a presentation of product benefits, a willingness to constantly analyze customer needs, and:
A. showing persistence.
B. gaining commitment.
C. outlining features.
D. expressing optimism.
E. accepting rejection.
Answer: B
You might also like to view...
On a statement of cash flows prepared using the direct method, the FASB requires that cash payments for interest be classified as operating activities
Indicate whether the statement is true or false
Federal contractors are entitled to _____ against state tort claims if the contractor can demonstrate that the contractor designed the product pursuant to federal guidelines and that it made the federal government aware of any known risks
Fill in the blanks with correct word
A queuing model that follows the M/M/1 assumptions has ? = 2 and ? = 3. What is the average number of units in the system?
A) 2/3 B) 1 C) 1.5 D) 2 E) 6
Pricing can be used to
A) change available supply. B) reduce supply chain costs. C) influence demand if customers are price sensitive. D) all of the above