During the ________ phase of the need-satisfaction sales presentation, the salesperson begins to take control of the conversation by restating the prospect's needs to clarify the situation.

A. need-fulfillment
B. need-development
C. need-awareness
D. need-utilization
E. need-feedback


Answer: C

Business

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Fill in the blank(s) with the appropriate word(s).

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One basic mediation strategy, inaction-a low concern for aspirations, high perception of common ground-involves standing back from the dispute, leaving the parties to work things out on their own.

Answer the following statement true (T) or false (F)

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A. Work group interactions B. Scripts C. Societal sanctions D. Cultural norms

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Fill in the blank(s) with the appropriate word(s).

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