When writing email messages, which of the following best describes when the expectation of quality writing is higher than for personal email?
A) The email is being sent to someone in a greater position of authority than the writer.
B) The email is being sent outside of the organization.
C) The email could be used as evidence in a lawsuit.
D) The email could be used as a permanent record.
E) Email messages on the job should always be of higher quality than personal email.
Answer: E
Explanation: E) When you approach email writing on the job, recognize that business email is a more formal medium than you are probably accustomed to with email for personal communication. The expectations of writing quality for business email are higher than for personal email, and the consequences of bad writing or poor judgment can be much more serious. For example, email messages and other digital documents have the same legal weight as printed documents, and they are often used as evidence in lawsuits and criminal investigations.
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