After a technician has identified the problem and its impact, which of the following steps should be performed NEXT?

A. Implement preventative measures.
B. Establish a plan of action to resolve the problem.
C. Establish a theory of probable cause.
D. Implement the solution or escalate as necessary.


Answer: C. Establish a theory of probable cause.

Computer Science & Information Technology

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Fill in the blank(s) with the appropriate word(s).

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