If the amounts totaled from superbills and Explanation of Benefits forms (EOBs) do NOT match the report totals, the medical office specialist should:
review the report, superbills, and EOBs patient by patient to locate any errors.
submit the report to a supervisor with a memo stating the problem.
call the computer system repair person to check the program.
go home and address the problem the next day with a fresh outlook.
Answer: review the report, superbills, and EOBs patient by patient to locate any errors.
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