A client's mother died several days ago. The client begins to cry and states, "The pain of her death is impossible to bear.". Which statement by the nurse is an effective response?
1. "I was depressed last year when my mother died, too.".
2. "I know things seem bleak, but you are doing so well.".
3. "I can see this is a very difficult time for you right now.".
4. "Should I cancel your appointment with the cardiologist?"
3
3. The nurse conveys empathy and respect by acknowledging the client's grief. This is an effective response and is likely to enhance the nurse-client relationship because it is client centered, displays caring and respect, and helps to make the client feel accepted.
1. Relating personal details about the nurse's life redirects the focus the communication to the nurse and fails to support the objectives of the nurse-client relationship.
2 and 4. Responding with a comment about the client's progress and asking about the cardiologist's appointment ignores the client's grief and conveys a lack of respect and consideration.
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