Jennifer is a registered nurse who works in a busy emergency department. As one of her goals for the current year, Jennifer has resolved to develop her emotional intelligence. How should Jennifer best meet her goal?
A) Try to remove emotion from her clinical decision-making whenever possible.
B) Become more assertive when responding to the emotional responses of patients, families,
and coworkers.
C) Become more aware of the way that her emotions function and how they influence her
actions.
D) Try to limit her expressions of emotion to times when she is not interacting with others.
Ans: C
Self-awareness is one of the central aspects of emotional intelligence. Emotional
intelligence does not necessarily involve removing emotion from decision-making or removing
emotion from interpersonal interactions. Awareness of others' emotions is a dimension of
emotional intelligence, but the appropriate response to this is not normally increased
assertiveness.
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