The recommended procedure for handling billing inquiries is to ____.
A. pull the patient's chart and billing information
B. insist that the patient pay the current charges
C. tell the patient to pay the charges, but the charges will be reviewed at a later date
D. notify the patient that the physician will not see him until the bill is paid
E. forward the patient's call to the physician
A. pull the patient's chart and billing information
If a patient calls about a billing problem, you will need to pull the patient's billing information and possibly the medical record as well so you can compare the charges with the actual services performed.
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