Good customer relations assume that customers should follow company policies in order to deserve help and should be told when they are wrong

Indicate whether the statement is true or false


False

Communication & Mass Media

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Answer the following statements true (T) or false (F)

1. Shinto is exclusively nationalistic. 2. Worldwide, 100% of the education gap between women and men has been closed. 3. Wages for working women average half those of men. 4. Worldwide, women’s representation in national parliaments is about 22%. 5. The United States was the first country to grant women the right to vote. 6. Among the world's illiterates, women outnumber men 2 to 1.

Communication & Mass Media

The functional areas of responsibility for a public relations department are

A) external, internal, and media relations. B) inner, outer, and superior relations. C) customer, community, and government relations. D) internal, external, and regulatory agency relations.

Communication & Mass Media

Which of the following is NOT a reason why computer-mediated communication is important?

a. Computer-mediated communication impacts multiple daily activities. b. It has decreased people's social networks. c. Communication technologies have been adopted so quickly. d. It is a pervasive form of communication.

Communication & Mass Media

___________ is the verbal and nonverbal interaction that takes place between two (or more) interdependent people

a. Interpersonal communication b. Self-disclosure c. Punctuation d. Intrapersonal communication

Communication & Mass Media