Helen, a customer, brought a dress to the cleaners, and later she picked it up, paid, and went home. At home she opened the package and found that the dress was not clean. Helen returned to the cleaners and said, "What's wrong with this place? Don't you know how to clean a Dress?" The cleaning person, Saul responds:
Identify the sender's communication ego state: as
1. CP - Critical Parent
2. SP - Sympathetic Parent
3. NC - Natural Child
4. AC - Adapted Child
5. A - Adult
Answer is 2. SP - Sympathetic Parent (concerned with caring, loving, helping)
You might also like to view...
We _______ because of the predominant role that functionality or performance plays in business markets
a. Regard value as the cornerstone b. Focus on business market processes c. Manage business channels d. Stress doing business across borders
Department W had 2,400 units, one-third completed at the beginning of the period, 14,000 units were transferred to Department X from Department W during the period, and 1,800 units were one-half completed at the end of the period. Assume the completion ratios apply to direct materials and conversion costs. What is the equivalent units of production used to compute unit conversion cost on the cost
of production report for Department W (Assuming the company uses FIFO)? A) 14,100 units B) 12,000 units C) 15,000 units D) 11,400 units
What is the main reason that customers patronize service losers?
What will be an ideal response?
The management at Consumer Research Systems, which has several hundred employees, is attempting to determine whether to apply the management by objectives (MBO) or behaviorally anchored rating scales (BARS) approach for evaluating job performance. In making their choice, they should consider the fact that
A. BARS allows for mutually agreed-upon objectives that are more measurable and specific that those associated with MBO. B. MBO focuses on performance behaviors, whereas BARS emphasizes both performance behaviors and results. C. BARS permits employees and managers to agree on a time period for achieving objectives, whereas MBO leaves this open-ended. D. MBO emphasizes results as much as performance behaviors, whereas BARS focuses on performance behaviors. E. MBO uses "critical incidents"-short descriptions of effective and ineffective behaviors-which are not part of the BARS system.