Information such as customers' e-mail addresses and purchasing history can be stored in a simple computer ________.
A. Web site
B. program
C. database
D. software
Answer: C
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A team that meets to solve a onetime problem is called a
A. continuous improvement team. B. work group. C. self-managed team. D. special-purpose team. E. department.
A technique developed by Richard Muther used to design new layouts or change old ones based on qualitative criteria is known as ______.
A. Muther’s grid B. relationship rating C. precedence relationships D. line balancing
What is a disadvantage to communicating with potential customers via just email and telephone?
a. Takes away the intimacy of observation and learning by direct contact in the field b. It is an in-depth approach to collection of customer data c. It allows the customer to elaborate on their answers d. Technical issues can get in the way
Diversifiable risk includes _____.
A. reinvestment rate risk B. economic risk C. business risk D. political risk E. interest rate risk