Which of the following would be an appropriate active listening response to the statement: "This has been about the worst day of my life!"
A) "This is about the worst day of your life, huh?"
B) "You think you've had a bad day; let me tell you about mine!"
C) "You seem really upset. What made your day so bad?"
D) "Awe, sorry… but I have a meeting to go to."
Answer: C) "You seem really upset. What made your day so bad?"
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Listeners often have difficulty attending to or understanding what a speaker says because of:
A. Listening fatigue or anxiety B. Stereotyping and labeling the speaker C. Being unprepared to listen D. All of the above E. None of the above
Humana developed a program, first started by Jason Spencer, that would empower internal audiences (staff, employees, etc.) to share their content on their different social media platforms. This practice is often referred to as ______.
A. employee advocacy program B. brand ambassador program C. social care program D. influencer program
The invention of powerful new media technologies makes it quite likely that
a) there will be a political revolution in the United States.
Interpersonal communication can take place in small, intimate groups such as families
a. True b. False