Which of the following would be an appropriate active listening response to the statement: "This has been about the worst day of my life!"
A) "This is about the worst day of your life, huh?"
B) "You think you've had a bad day; let me tell you about mine!"
C) "You seem really upset. What made your day so bad?"
D) "Awe, sorry… but I have a meeting to go to."
Answer: C) "You seem really upset. What made your day so bad?"
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Humana developed a program, first started by Jason Spencer, that would empower internal audiences (staff, employees, etc.) to share their content on their different social media platforms. This practice is often referred to as ______.
A. employee advocacy program B. brand ambassador program C. social care program D. influencer program
The invention of powerful new media technologies makes it quite likely that
a) there will be a political revolution in the United States.
Interpersonal communication can take place in small, intimate groups such as families
a. True b. False
Listeners often have difficulty attending to or understanding what a speaker says because of:
A. Listening fatigue or anxiety B. Stereotyping and labeling the speaker C. Being unprepared to listen D. All of the above E. None of the above