Scholastic Tours is trying to decide which one of two tours it will introduce. The costs and revenues associated with each alternative are listed below: Eastern Tour Western TourProjected revenue$14,000 $18,000 Variable costs 2,000 10,000 Fixed costs 6,000 6,000 Profit$6,000 $2,000 What are the incremental (differential) costs of the Western Tour?
A. $4,000
B. $8,000
C. $6,000
D. None of these.
Answer: B
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Which of the following is a primary function of management?
A. Communicating B. Organizing C. Cooperating D. Globalizing E. Influencing
Answer the following statements true (T) or false (F)
1. The zone of tolerance is the allowable minor service failures that still result in a guest’s experience being a positive one. 2. Fixing a service failure before the guest leaves is the best way to diminish the negative impact and prevent the loss of the customer forever. 3. Organizations should not encourage complaints, but once they receive them treat them as opportunities to improve service. 4. The unhappier a customer is about a specific experience, the less likely they are to tell other people and more likely they are to complain to the organization directly to obtain a comp or resolution.
An e-contract is made when the offeree sends an email or another electronic document to the offeror.
Answer the following statement true (T) or false (F)
Managed health care/prepaid care plans differ from fee-for-service or traditional indemnity plans in that they
A) automatically file the claims for you. B) require you to see only a specified group of doctors, hospitals, and clinics. C) are more expensive to operate and cost you more money. D) are less efficient. E) both A and B above.