Paying above-market wages, providing job security, and providing opportunities for training and development are all examples of:
A. Participatory management.
B. Adversarial HR management.
C. Union suppression.
D. Union substitution.
D. Union substitution.
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If a decisive pattern customer directly places blame on you, the service provider, a strategy you may use in response is to ________.
A. seek the customer's reassurance B. give a weak handshake C. be brief in offering solutions D. turn the customer over to someone else
Expectancy theory, when applied in path–goal leadership says ______.
A. leaders need to find the right reward to motivate followers B. make the same rewards available to all followers C. leaders should show motivation in multiple ways D. followers are expected to motivate other followers
Wages are compensation of employees at a yearly or monthly rate
Indicate whether the statement is true or false
Which of the following is not considered a core driver of the information age?
A. Information B. Competitive Intelligence C. Data D. Business Intelligence