All of the following are examples of invitational language except:
a. "For me, this position makes sense because"
b. "Anyone can see".
c. "Although this may not work for all of you, this is the position I hold".
d. "I came to this view because".
b
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People exhibiting defensiveness try to deny responsibility or avoid acknowledging their role in a conflict
Indicate whether the statement is true or false.
In order to improve one's strategic communication skills, one should do all of the following EXCEPT
a. recognize the importance of emotion. b. look for opportunities to give directions. c. promote dialogue. d. create an open communication climate.
Dr. John Gottman and his colleagues studied conflict resolution. Among their more striking findings was
A. guessing which couples had a background in athletics based on their use of physical force. B. predicting early on which individual would win an argument. C. accurately predicting which couples had found each other on the Internet. D. predicting which couples would divorce because of their inability to manage conflict.
The information on networking sites such as MySpace, Xanga, and Facebook are often examined by corporate recruiters
Indicate whether this statement is true or false.