When others have a desire to identify and be associated with a person, that person possesses ________ power.

A. coercive
B. reward
C. referent
D. expert
E. legitimate


Answer: C

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Ms. Jones believes that she became Vice President at her company by luck; she rarely takes responsibility for her actions and she often blames others when things don’t go well for her. She would be described as having ______.

a. grit b. hope c. an internal locus of control d. an external locus of control

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____________________, also known as business etiquette or protocol, soft skills, social intelligence, polish, or civility, refers to a whole range of desirable workplace behaviors

Fill in the blank(s) with correct word

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On the day of your interview, you should arrive at least 30 minutes prior to the scheduled appointment

Indicate whether the statement is true or false

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With regard to mortgages, the Consumer Finance Protection Bureau (CFPB) requires mortgage servicers

a. to contact borrowers who are 36 days late in making a payment. b. to wait 180 days after nonpayment before beginning foreclosure. c. to credit payments within 3 days after they are received. d. to extend delinquent borrowers additional time to repay the loan.

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