The nurse can best communicate to the client that she or he is interested in listening by
a. restating the feeling or thought the client has expressed.
b. making a judgment about the client's problem.
c. asking a direct question, such as "Did you feel angry?"
d. saying "I understand what you're saying.".
ANS: A
Restating allows the client to validate the nurse's understanding of what has been communicated.
Restating is an active listening technique. Option B: Judgments should be suspended in a
nurse-client relationship. Option C: Closed-ended questions ask for specific information rather than
showing understanding. Option D states that the nurse understands, but the client has no way of
measuring the understanding.
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