Describe the role user documentation and online help play in the lifecycle of a piece of software. Decide when these help materials should be created in the software design cycle.
What will be an ideal response?
Seek professional content writers and copywriters
Prepare user documentation early (before implementation)
Set up guideline documents and coordinate and integrate across all involved departments
Review drafts thoroughly
Field-test early editions
Provide feedback mechanisms for readers
Revise to reflect changes regularly
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