Which of the following is NOT an example of service failure?
a. late deliveries
b. damaged or lost products
c. incorrect orders
d. promotions
d. promotions
You might also like to view...
Choose the correct word or words in parentheses. Terry, as well as her brothers, (is, are) an avid soccer fan
Using vivid words, labeling the main idea, and strategically placing the key idea in a sentence are examples of ________ ways to stress important ideas
A) stylistic B) mechanical C) grammatical D) general
Which of the following statements regarding internal development as a means of diversification is false?
A. An advantage of internal development is that it is generally faster than other means of diversification. B. Firms can often develop products or services at a lower cost if they rely on their own resources instead of external funding. C. The firm can capture wealth created without having to share the wealth with alliance partners. D. Many companies use internal development to extend their product or service offers.
The master production schedule states the number of items to be produced during specific time periods.
Answer the following statement true (T) or false (F)