According to research, anger can be useful in different ways. We can use anger in win-lose negotiations to ______________ and in problem solving negotiations to _________

a. Highlight our importance; force the other person to smooth
b. Force the opponent to concede; motivate both parties to find a mutually satisfying solution
c. Motivate the opponent to be empathetic with our point of view; highlight our importance
d. Raise the stakes of the battle; force the other person to smooth


b. Force the opponent to concede; motivate both parties to find a mutually satisfying solution

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A company's code of ethics or code of business conduct describes how the leaders must behave, not the employees

a. True b. False Indicate whether the statement is true or false

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Parents of school-age children provide nurturance by:

A. reassuring children B. helping them recover from social mistakes and blunders with their friends C. providing positive reinforcement and encouragement for their efforts in learning new skills D. all of the above are correct E. the first and third choices only

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Principles that help determine how to effectively apply reinforcement for desired behaviors include all of the following EXCEPT:

a. Immediacy b. Proximity c. Novelty d. Consistency

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The purpose of an IEP is to

a. provide parents with information about their child's progress toward achieving important goals b. assist teachers in developing differentiated daily lesson plans for inclusive classes c. hold general and special education teachers accountable for the academic progress of students with disabilities who they teach d. assure that each student with a disability has an individualized and appropriate educational plan

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