Name five specific behaviors you see as vital to service excellence. "vital behaviors"
What would be an ideal response?
- Offering personalized information
- Anticipating customer requests
- Offering explanations/justifications
- Educating the customer
- Providing emotional support
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Depending on how the OE/S process is designed, the sales order master data may be updated at least twice?once when a new sales order is created and later to reflect the shipment of that order
Indicate whether the statement is true or false
Which of the following is included in comprehensive income?
A) gains and losses associated with derivative financial instruments that hedge future cash flows B) translation adjustments from converting foreign statements into U.S. dollars C) unrealized gains or losses associated with fair value of available-for-sale securities D) All of these answer choices are included in comprehensive income.
Which of the following is NOT true regarding the independent variable in regression analysis?
A) It is used to predict the dependent variable. B) It is the x in the regression formula. C) The term independent variable is an arbitrary designation. D) It is predicted by the dependent variable. E) There is no cause-and-effect relationship or true dependence between the dependent and the independent variables.
Paralegal can never appear and represent clients during hearings
Indicate whether the statement is true or false