The jounce bumpers on the rear struts are severely damaged. Technician A says the rear struts may be worn out. Technician B says the rear spring may be worn. Who is correct?

A. A only
B. B only
C. Both A and B
D. Neither A nor B


Answer: C

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A supplier of wind turbine parts offers a double discount of 6% and 4%.  A bill for parts totals $525.00 before the discounts.  What is the charge after the discounts are applied??

Fill in the blank(s) with the appropriate word(s).

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Water pumps ________.

A) Only work at idle and low speeds and are disengaged at higher speeds B) Disengage during freezing weather to prevent radiator failure C) Use engine oil as a lubricant and coolant D) Are driven by the engine crankshaft or camshaft

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The red-eared waxbill is a small, docile bird

Indicate whether the statement is true or false

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The service repair shop job position that makes more contact with customers than any other person in the dealership is __________

A) The service writer/advisor B) The booker C) The service manager D) The owner of the shop

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