Using the previous scenario – You developed a program logic model for an e-learning curriculum to be used by new call center agents as part of their orientation program. Now you are converting your program logic model to a training impact model as described by Brinkerhoff. Insert each of the following items under the appropriate category of the training impact model in the table.
? E-learners’ course test scores
? Call center agents’ successful use of techniques learned from e-learning courses
? Average number of minutes spent per call
? Callers’ satisfaction levels
Program capabilities are similar to accomplishments of learning objectives and Kirkpatrick’s Level 2 results, and they address the results that happened to the program participants (immediate recipients).
Critical actions are behavioral changes, similar to Kirkpatrick’s Level 3 results, and they also address the results that happened to the program participants (immediate recipients).
Key results are the results of critical actions – what performers (program participants) leave behind.
Business goals are achieved by a collection of key results and often address the results happened to the group of downstream indirect impactees of the program.
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Which of the following conclusions about human nature and morality can be drawn from the Stanley Milgram experiment involving electric shocks?
a. Personal gain does not often factor into unethical behavior that harms others. b. People will choose to harm others if they believe it makes the community healthier. c. Good people have basic moral boundaries that almost nothing will compel them to cross. d. Direction from authority can convince good people to harm others.
Which of the following is NOT one of the purposes of a spend analysis?
a. to determine what products the firm is spending the most money on b. to determine if the company is getting what has been promised for the money spent c. to determine which suppliers the company is spending on d. to determine what the competitors’ strengths and weaknesses are
Orville sends Percy a certified check for $5,000. Percy deposits the check into his account at Quantum Bank. The next business day, the bank confirms a $5,000 increase in Percy's account. He then wires Orville $500 for "fees." Later, the bank discovers that the check is counterfeit. On these facts, the bank can deduct from Percy's account
A. $5,500. B. $5,000. C. $500. D. 0.
Which of the following have been identified as valid uses of a state's police power?
a. Efforts to address threats to the public health and safety, such as fires and unsanitary conditions. b. Rent control within constitutional limits and efforts to address threats to the public health and safety, such as fires and unsanitary conditions c. Rent control within constitutional limits; efforts to address threats to the public health and safety, such as fires and unsanitary conditions; and restrictions on off-site advertising signs. d. Only efforts involving legislation addressing the conduct of police officers both on and off the job because the state's police power is limited to supervision of law enforcement officers within the state's jurisdiction.