Assume that divisional income from operations amounts to $187,000 and top management has established 15% as the minimum rate of return on divisional assets totaling $1,000,000. The residual income for the division is:
A) $37,000
B) $28,050
C) $67,000
D) $0
A
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Which of the following strategies should be adopted for successfully providing effective customer service over the telephone?
A. Multitask while attending to customers on the telephone to save time. B. Always answer a phone call by the third or fourth ring. C. Address customers using their first name irrespective of their consent. D. Always ask open-end questions to clarify or verify information.
In a manual system, the billing department is responsible for recording the sale in the sales journal
Indicate whether the statement is true or false
Hometown Resources, Inc. has a 9% rate of return on total assets and the industry average is 12%. How was the 9% rate of return on total assets computed? Comment on this information.
What will be an ideal response?
Answer the following statement(s) true (T) or false (F)
1. Over time, firms have been less and less global in their focus. 2. The value of information allows it to often be referred to as an intellectual asset. 3. The flow of information from customers to a firm is referred to as internal information flow. 4. The flow of information from a firm to its customers is referred to as corporate information flow. 5. The construction industry is known for its lack of information flow problems.