African slaves made up what percentage of the population of the United States at its inception?
a. 5 percent
b. 10 percent
c. 15 percent
d. 20 percent
d. 20 percent
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Syndicated services or sources can be classified based on the unit of measurement
Indicate whether the statement is true or false
Cognitive dissonance refers to
A. the feeling of postpurchase psychological tension or anxiety consumers may experience when faced with two or more highly attractive alternatives. B. feelings of guilt for purchasing a product or service that was not consistent with a consumer's moral or ethical beliefs. C. feelings of discontent before a purchase has been made when the customer finds out that he or she paid more for the product than necessary. D. feelings of discomfort associated with purchasing something purely for the sake of prestige. E. feelings of discontent after a purchase has been made when the product fails to perform up to expectations.
Customer service provides little opportunity to add value
Indicate whether the statement is true or false
Web pages typically use relatively small type sizes
a. true b. false c