Many restaurants now ask consumers to evaluate their experience on a short questionnaire when they pay their bill. This assessment of consumer expectations compared to the actual experience they had is a form of ________.
A. customer contact audit
B. service audit
C. customer profile analysis
D. gap analysis
E. service encounter survey
Answer: D
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A medical center had no contract with the federal government, but it did have a contract with a health maintenance organization, which, in turn, had contracted with the federal government to provide medical care to federal government employees. The medical center's contract with the HMO said nothing about affirmative action responsibilities. Does the OFCCP have the right to audit the medical
center? a. Yes b. No
You had several of your son's friends over last night for a sleepover. While dropping off their child, one of the parents did not see your basketball hoop and smashed it beyond repair with her car. Where would you look for damage payment?
A) The driver's homeowner's insurance B) Section II of the driver's homeowner's insurance C) The driver's automobile liability coverage D) The driver's automobile comprehensive insurance E) The driver's automobile collision insurance
Proper venue has as its basis:
a. removal jurisdiction b. the Federal Rules of Civil Procedure c. deterrent value d. long-arm statute limits e. none of the other choices are correct
What does heteroscedasticity mean?
a. constant variance b. unequal residuals c. nonconstant variance d. multiple outliers