What should a service provider do when a customer gets emotional about the service failure?
What will be an ideal response?
The provider should listen attentively and be eager to rectify the situation to ensure it doesn't happen again.
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Standards cannot be used for inventory valuation on financial statements
Indicate whether the statement is true or false
What term is used to describe the skills required to open ourselves to diverse and fluctuating circumstances and events?
a. expanding b. challenging c. securing d. exposing
If a customer places an order for 20 units of an item, but the current inventory in stock allows your company to ship only 15 units, ______.
a. your fill rate for the item is given by 15/20 b. your fill rate for the item is given by 20/15 c. your fill rate for the item is given by (20/15)^2 d. you have to ask the supplier to ship directly to customer
By increasing collection expenditures, a firm can decrease bad debt losses up to a point, beyond which bad debts cannot be economically reduced
Indicate whether the statement is true or false