List a few characteristics of small firms that adversely affect the implementation of TQ principles
Some characteristics of small firms which adversely affect the implementation of TQ principles are:
1 . The lack of market clout, which may impact a small firm's ability to get suppliers involved in quality efforts.
2 . Not recognizing the importance of human resource management strategies in quality, and therefore experiencing lower levels of employee empowerment, involvement, and quality-related training.
3 . Lack of professional management expertise and the short-term focus, which often results in inadequate allocation of resources to TQ efforts.
4 . Lower technical knowledge and expertise, making it difficult for smaller firms to effectively use quality tools and improvement techniques.
5 . The informal nature of communication and lack of structured information systems, which inhibit implementation.
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