What are the expected outcomes of using assertive communication in the nursing workplace? (Select all that apply.)
a. It enmeshes the person and the issue.
b. It promotes positive relationships.
c. It is clear and unequivocal.
d. It respects the rights of oneself and others.
e. It is focused on the personal needs of the nurse.
f. It guarantees the user will get his or her way.
ANS: B, C, D
These statements about assertive communication outcomes are correct. Assertive communication in the nursing workplace does not enmesh the person and the issue; assertiveness separates the person and the issue. Assertive communication allows the nurse to focus on the patient's needs rather than being inner focused. Assertive communication does not guarantee that the user will get his or her own way; instead, it guarantees that the user will feel in control of emotions and responses.
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