The nurse is caring for a victim of post-traumatic stress syndrome. The nurse identifies which techniques as examples of therapeutic communication? (Select all that apply.)
a. Listening
b. Reframing
c. Characterizing
d. Normalizing responses
e. Working to develop trust
ANS: A, B, D, E
The techniques of therapeutic communication that are important to use with the PTSD patient are listening, reframing, normalizing responses, and working to develop trust.
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