Which item is NOT a part of a proper apology?
A. acknowledgement
B. remorse
C. defensiveness
D. reparations
C. defensiveness
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When conducting selection interviews, Kirsten has a list of prepared questions from which she does not deviate. She asks all job candidates the same questions in the same order. Kirsten uses a(n) _________ interview.
A. structured B. probing C. semistructured D. closed-ended E. traditional
What theory holds that the root cause for conflict is lack of contact between groups, or contact under unfavorable conditions, and also holds that contact under optimal conditions (e.g., equal status between groups; common goals; intergroup coalition; and support of authorities, law, and custom) could reduce prejudice and intergroup conflict.
a. equity theory *b. intergroup contact theory c. social identity theory d. relative deprivation theory
Which of the following statements about Enterprise Risk Management is incorrect?
A) It deals with a limited number of techniques. B) It has expanded the responsibilities of the corporate risk manager. C) It deals with pure risks. D) It deals with speculative risks.
The risk of making the wrong decision is higher when the degree of uncertainty is ______.
A. high B. low C. constant D. zero