The so-called normal range within which approximately two-thirds of all scores fall is located

a. within one standard deviation above and below the mean.
b. between the highest and lowest scores in a distribution.
c. two standard deviations above the mean.
d. close to the value of the inter-quartile range.


(a) within one standard deviation above and below the mean.

Social Work & Human Services

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Intake procedures, staffing requirements, content of services and reporting mechanisms are all examples of:

A) Policy initiatives. B) Direct service requirements. C) Agency policies. D) Client-centered therapy.

Social Work & Human Services

A single technique could properly be designated as BC

Indicate whether the statement is true or false

Social Work & Human Services

You are a health care professional examining an elderly patient. He is currently taking medication for hypertension, arthritis, and hypercholesterolemia

The man is in the same physical condition as last time and seems to just need refills for his prescriptions; however, you smell alcohol on his breath. What do you do? A. Refer him to a chemical dependency professional for an assessment. B. Write the prescriptions for the refills and see your next patient. C. Ask him about any changes in his use of alcohol since his last visit. D. Give him a breath analyzer test.

Social Work & Human Services

The initial contact between a case manager and an individual who is seeking services is a time when:

A) ?the case manager begins to develop a plan of service for the individual. B) ?the case manager makes arrangements for services needed by the individual. C) ?the case manager gathers basic information and gets to know the individual to establish eligibility and evaluate need for services. D) ?the case manager provides a therapeutic intervention to meet the needs of the individual.

Social Work & Human Services