How is the kaizen philosophy implemented at the Lexus plant in Cambridge, Ontario?


Teamwork at Cambridge starts with teaching workers about every stage of the production process, and about the duties of other team members. Not only does this reinforce the idea that each job is important, but it also increases motivation: Each team member does his/her job better if he/she understands how other jobs are done and how one job affects another. This is all part of the kaizen philosophy, which at Cambridge is all about the many small inventions masterminded by team members on the line. Most are simple ideas that would occur only to a person doing the job—a clip to hold a part, say, or a jig or template to protect a part from damage, or the replacement of several parts by one. (These inventions are themselves called kaizens.)

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