The nurse is caring for a child in the pediatric intensive care unit (PICU). The parents have expressed anger over the nursing care their child is receiving. Which nursing action is most appropriate?
1. Explaining to the parents that their anger is affecting their child, and they will not be allowed to visit the child until they calm down
2. Asking the healthcare provider to talk with the family
3. Acknowledging the parents' concerns and collaborating with them regarding the care of their child
4. Calling the hospital chaplain to sit with the family
3
Explanation:
1. Telling the parents that they cannot visit their child will only increase their anger.
2. Calling the healthcare provider might be appropriate at some point, but the nurse must assume the role of supporter in this situation to promote a sense of trust.
3. Hospitalization of the child in a PICU is a great stressor for parents. If the parents feel that they are not informed or involved in the care of their child, they might become angry and upset.
4. Calling the chaplain could be appropriate at some point, but the nurse needs to collaborate with the parents about the care the child receives.
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