How might the patient view the physician differently if she overheard the office manager refer to the physician by his first name? Why might this be a problem?
What will be an ideal response?
The patient may view the physician in a more informal way if the she heard the office manager referring to the physician by his first name. This could be a problem if the patient does not hold the physician's opinion or recommendation in high regard, and therefore does not choose to follow the physician's medical advice.
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