Which step is critical for change to be initiated?

Question

1. Data collection and analysis
2. Minimize anxiety about the change
3. Develop operational indicators of success
4. Make people uncomfortable with status quo

Answer 1

1
Explanation: 1. Emphasis is placed on the assessment phase of change, particularly data collection and
analysis of the issue. Minimizing anxiety is incorrect because once the proposed change is
introduced, the change agent will attempt to minimize anxiety. Developing indicators is
incorrect because operational indicators of success are developed once the planning phase is
near completion. Making people comfortable is incorrect because planting the seeds of
discontent about the status quo occurs after the problem has been assessed.