The practice of public relations has aided the spread of democracy throughout the world
Indicate whether the statement is true or false
TRUE
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Emma is the manager of a small beauty salon. She deals with different kinds of customers and has to ensure that the customer needs are identified and satisfied. To develop an effective customer service, she should do which of the following?
A. Exclude the information collected from customer feedback surveys when measuring the service performance of her salon B. Continually strive to gain new knowledge and skills and deliver the level of service equal to that offered by established salons C. Always use "they" language when dealing with customers and hide behind "company policy" when handling customer problems D. Focus on taking a one-time service or sales opportunity approach instead of developing an ongoing relationship with customers
According to Trompenaars, guided missiles are:
a. egalitarian and focused on taking care of individual needs. b. egalitarian and focused on the task. c. hierarchical and focused on taking care of people. d. hierarchical and driven to accomplish tasks.
Less expensive labor pools overseas might create layoffs at a U.S.-based engine plant. This is an example of structural unemployment
a. True b. False Indicate whether the statement is true or false
Resistance and rejection are really the same thing
Indicate whether the statement is true or false