Define undue influence and name some of the relationships that would be affected
Undue influence is the unfair persuasion of a person by a party generally in a dominant position based upon a confidential relationship. Some of the relationships that would be affected would include: guardian-ward, trustee-beneficiary, principal-agent, spouses to one another, parent-child, attorney-client, physician-patient, and clergy-parishioner.
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What type of pricing is being used when a company temporarily prices its products below the list price to create buying excitement and urgency?
A) segmented pricing B) psychological pricing C) geographical pricing D) promotional pricing E) dynamic pricing
Which of the following is most likely to be the reason companies design flexible capacity systems?
A. to downsize capacity quickly in case competent labor is not available to make full use of the designed capacity B. to expand an existing facility that has extra capacity instead of relocating to larger facilities elsewhere C. to accommodate government requirements D. to produce quality products
If an incident that has been escalated to a second level analyst will not be resolved in the target time stated to the customer, a service desk analyst should ____.
A. wait until the target time has expired, obtain a new target time, inform the customer of the new target time, and update the ticket accordingly B. inform the customer as soon as possible that the target time will not be met and, if available, give the customer an updated target time C. wait until the incident is resolved, inform the customer of the resolution, ensure the customer is satisfied, and update the ticket accordingly D. send an email to the second level analyst asking them to set a new target time for incident resolution and update the ticket accordingly
A firm experiences diseconomies of scale when it
A. moves down the experience curve. B. has a constant return to scale. C. produces at an output level beyond the minimum efficient scale. D. has a steep learning curve when compared to its competitors.