Gilberto makes a negative comment about Kristen's new haircut. He quickly recants saying, "I'm sorry, Kristen. You know I didn't mean it." Unfortunately, Kristen still feels hurt. This example demonstrates that communication is _____.
A. inescapable
B. intentional
C. irreversible
D. complicated
Answer: C
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_______ represents social knowledge and commonly understood explanations of “how and why the organization operates the way it does.”
A. Facts B. Relevant constructs C. Practices D. Rites
What word is used to describe your reaction to the communication of another person?
What will be an ideal response?
What kind of conflict generally occurs when participants lack flexibility, approaching the issue from a win-lose perspective?
A. expressive conflict B. social conflict C. active conflict D. destructive conflict
What gesture opens communication with your audience, keeps them interested, and makes you more believable?
A) rigid hand movements B) dramatic facial expressions C) eye contact with the audience D) calmly walking to the lectern