In addition to training employees in ethics, one of the more challenging aspects of ethics training workshops is assessing the success of the workshop itself. Briefly describe how a facilitator or HR department might go about assessing the success of a workshop both immediately after it is finished and again six months or a year later.

What will be an ideal response?


For immediate assessment, facilitators can test participants directly after a
workshop ends. The survey or quiz should be short and ask basic questions, such as
whether or not the trainer lectured instead of facilitating/coaching, or whether or not the ethical situations covered were relevant to the employee. Another type of assessment is information retention, which can be conducted a few weeks after the workshop to see if the participants remember what they were taught. Further follow-ups even later can involve interviews with management to determine if the workshop changed behaviors among their employees and to see if new skills are being applied. A more numbers-based assessment is a return-on-investment calculation, in which a company might measure the effect of the workshop six months or a year later by measuring the change (if there is one) in metrics like number of thefts or ethical infractions reported or detected.

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