Choose the item in column 2 that best matches each item in column 1. Place the following steps from the Repair Process in the order that they occur.

________1) Step 1
________2) Step 2
_______3) Step 3
________4) Step 4
________5) Step 5
________6) Step 6
________7) Step 7
________8) Step 8
________9) Step 9


A) Invoicing
B) Work distribution
C) Delivery
D) Follow-up
E) Work performance
F) Quality assurance
G) Appointment
H) Reception
I) Cashiering


1. G
2. H
3. B
4. E
5. F
6. A
7. C
8. I
9. D

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