A salesperson engaged in needs assessment does all of the following EXCEPT:
A. researching the industry
B. finding out about the competition
C. knowing everything there is to know about the customer and its needs
D. learning about the product or service
E. handling objections
Answer: E
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A. environmental B. formalization C. strategic D. centralization
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Indicate whether the statement is true or false
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What will be an ideal response?
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