During a therapy session a client cries as the nurse explores the relationship of the client and her
now-deceased mother. The client sobs "I shouldn't be blubbering like this.". A response by the nurse
that will hinder communication is
a. "The relationship with your mother is very painful for you.".
b. "I can see that you feel sad about this situation.".
c. "Why do you think you are so upset?"
d. "Crying is a way of expressing the hurt you're experiencing.".
ANS: C
"Why" questions often imply criticism or seem intrusive or judgmental. They are difficult to answer;
thus they are barriers to communication. The other options are therapeutic in nature.
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