A nurse is the frequent target of lateral violence from a co-worker who is placed in charged this shift
The nurse receives an assignment that requires multiple intravenous infusions, care of a patient in isolation, and another receiving peritoneal dialysis. Later the nurse discovers a medication was hung on the wrong patient and one drug omitted entirely. The nurse in charge is heard saying, "I'll make sure the manager knows she made the error." The aspect of the work environment that led to the errors is known as:
a. workarounds.
b. human factors.
c. benchmark.
d. just culture.
ANS: B
Correct: Human factors include staffing, fatigue, interpersonal relationships, and the lack of preparation on quality and safety that contribute to poor patient outcomes.
Incorrect:
a. A workaround is a temporary fix to a system problem that is not standard care.
c. Benchmark is an attribute or achievement that serves as a standard for other providers or institutions to emulate.
d. Just culture is culture that promotes patient safety by acknowledging that competent health care professionals may make mistakes; incidents are analyzed through root cause analysis to determine where system changes can prevent future occurrences.
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