The second input to supply chain design is ______.
A. the firm’s operational strategy
B. the forecast of the potential global competition that is likely to exist in each of the firm’s markets
C. the firm’s competitive strategy
D. the identification of any internal constraints on its available capital
B. the forecast of the potential global competition that is likely to exist in each of the firm’s markets
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Hot Topic is a specialty retailer with an assortment that interests young teens. Merchandise ranges from T-shirts to music to jewelry to makeup, all geared to the interests of young teenagers. Therefore, Hot Topic is catering to a particular
A. consideration set. B. psychosocial segment. C. retail market segment. D. reference group. E. demographic set.
Directories are helpful for identifying manufacturers operating in your market, for compiling names and addresses of associations in your sales territory, or for verifying names and addresses of prospective customers who carry a specific job title
Indicate whether the statement is true or false
Customer complaints and order status information are measuring the ______ dimension of customer services.
A. time B. reliability C. convenience D. communication
Based on servicescape usage, a dance studio is a(n) ________ environment.
A. Flexible service B. Interpersonal services C. Remote service D. Vertical service E. Self-service